Your Privacy at 111bey

1. Introduction

This Privacy Policy ("Policy") describes how 111bey ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://111bey.app ("the Platform"), collects, uses, stores, shares, and protects personal information relating to registered players and visitors ("you", "your"). This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account on the Platform or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, you should discontinue use of the Platform and close your account.

2. Data Controller

111bey acts as the data controller for all personal information collected through the Platform. For any questions regarding this Policy or your personal data, please contact us at [email protected]. We will identify the appropriate point of contact within our team and ensure your enquiry is handled promptly.

3. Information We Collect

We collect personal information in three main ways: information you provide directly, information we collect automatically, and information we receive from third parties.

3.1 Information You Provide Directly

• Registration data: Full name, date of birth, mobile number, and the BDT payment account (bKash, Nagad, Rocket, or Upay number) you register with.
• KYC documents: Copies of your National Identity Card (NID), passport, driving licence, or other government-issued identification required for age and identity verification.
• Transaction data: Deposit amounts, withdrawal requests, transaction reference numbers, and payment method details.
• Communications: The content of any messages, complaints, or support requests you send to us, including email correspondence directed to [email protected].
• Responsible gaming preferences: Deposit limits, session time settings, cooling-off periods, and self-exclusion requests you submit via your account settings.

3.2 Information We Collect Automatically

• Device and browser data: IP address, device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, session duration, bet history, wagering activity, and navigation patterns within the Platform.
• Session cookies: Temporary cookies used to maintain your logged-in session and preserve your Platform preferences during a visit.
• Analytics data: Aggregate, anonymised data about how players interact with the Platform, used to identify technical issues and improve the user experience.

3.3 Information from Third Parties

• Payment providers: Confirmation of transaction status from bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). We receive only the minimum data required to verify a transaction — we do not receive your full payment account credentials or PIN.
• Fraud and compliance services: We may receive risk-assessment signals from third-party compliance tools used to detect fraudulent activity, money laundering, or underage gambling.

4. How We Use Your Information

We process your personal data only for legitimate, specified purposes. The table below summarises the primary uses:

5. Cookies and Tracking Technologies

111bey uses the following categories of cookies on the Platform:

• Strictly Necessary Cookies: These are essential for the Platform to function. They maintain your login session, store your language preference, and ensure secure access to your account. These cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: We use anonymised, first-party analytics cookies to understand how players navigate the Platform, which games are most popular, and where technical errors occur. This data is aggregated and does not identify individual players.
• Preference Cookies: These remember your Platform settings — such as your preferred game category or notification preferences — so you do not need to re-enter them each session.

We do not use third-party advertising cookies, retargeting pixels, or social media tracking tags. You may clear cookies from your browser at any time; however, doing so will log you out of your account and reset your saved preferences.

6. How We Share Your Information

We do not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below:

• Payment processors: We share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and our partnered banks to facilitate BDT deposits and withdrawals.
• KYC and compliance providers: We may share identity documents with authorised third-party KYC verification services for the purpose of age and identity validation. These providers are contractually bound to process data only for the stated purpose and to maintain appropriate security measures.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, government bodies, or courts when required to do so by applicable law, court order, or regulatory directive.
• Corporate transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players and ensure the acquiring entity upholds equivalent privacy protections.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. Specific retention periods are as follows:

• Account and KYC data: Retained for the lifetime of the account and for a minimum of five years following permanent account closure, in line with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for two years from the date of the last interaction, unless the communication relates to an unresolved dispute.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be used to identify individual players.

When retention periods expire, data is securely deleted or irreversibly anonymised.

8. Data Security

111bey employs a layered security framework to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage for all sensitive personal data and KYC documents at rest.
• Role-based access controls ensuring that only authorised personnel can access player data, and only to the extent required for their specific role.
• Regular internal security reviews and vulnerability assessments of the Platform infrastructure.
• Secure, access-controlled data centres with physical and logical security controls.

Despite these measures, no online system can be guaranteed to be completely secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities in accordance with our obligations under applicable law.

9. Your Rights

As a player on 111bey, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered mobile number, and a description of your request. We will respond within 30 days.

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may ask us to correct any inaccurate or incomplete personal data we hold.
• Right to Erasure: You may request the deletion of your personal data where we no longer have a lawful basis to retain it. Note that certain data must be retained for legal compliance purposes and cannot be erased on request.
• Right to Restriction: You may ask us to temporarily restrict the processing of your data while a rectification or objection request is being reviewed.
• Right to Data Portability: Where technically feasible, you may request a structured, machine-readable copy of the personal data you have provided to us.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing communications. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10. Marketing Communications

With your consent, we may send you promotional communications about bonuses, new games, seasonal offers (such as Eid or Pohela Boishakh promotions), and platform updates via the mobile number associated with your account. You may opt out of marketing communications at any time by contacting [email protected] and stating that you wish to unsubscribe. Opting out of marketing communications does not affect the delivery of essential service notifications related to your account.

11. Children and Minors

The Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a person under the minimum age has registered an account, we will immediately close the account, void any associated transactions, and securely delete all personal data collected in connection with that account. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

12. Third-Party Links

The Platform does not contain links to external third-party websites. All navigation on 111bey remains within the Platform itself. We are not responsible for the privacy practices of any external service that you access independently outside of 111bey.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. Where changes are material, we will notify registered players via the mobile number or email address associated with their account at least 7 days before the revised Policy takes effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the changes.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our support team. We are available seven days a week and will respond to all privacy-related enquiries within 48 hours.

Email (plain text only — not a clickable link): [email protected]